Frequently Asked Questions
Everything you need to know about our home essentials and shopping experience.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping usually takes 5-7 business days. We will provide a tracking number as soon as your order leaves our warehouse.
Do you offer international shipping for large furniture?
Currently, we ship our smaller home goods internationally, but large furniture items are restricted to the continental United States due to logistics and safety concerns. Please check the product page for specific shipping availability.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy for most items in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Are your textiles and linens sustainably sourced?
At Koinonia House, we prioritize quality and ethics. Many of our linens are OEKO-TEX certified, ensuring they are free from harmful chemicals and produced under sustainable conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and integrated mobile wallets like Apple Pay and Google Pay for a secure and seamless checkout.
How should I care for my Koinonia House wooden furniture?
We recommend dusting regularly with a soft, dry cloth. Avoid using harsh chemical cleaners or placing items in direct sunlight, which can cause the natural wood finish to fade or crack over time.