Returns & Exchanges

At Koinonia House, we want you to be completely satisfied with your home decor purchases. If an item doesn't perfectly fit your space, you can return most products in their original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number to start the return process.

• 2.
  Pack with Care

  Place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.